100-659 / National Healthcare Charter ‘You and Your Health Service’

Ireland
GOP Information  
 
Organisation sharing the GOP
Related practices from PaSQ database
Health Service Executive

Topic

Patient involvement
There is no specified text here
Category
Patient involvement
There is no specified text here
GOP Description
 
Implementation level
National
Regional
Local
Clinical settings
Acute hospitals and primary care.
Objectives
To describe what service users can expect when using health services, and what they can do to help to deliver more effective and safe services.
To inform and empower service users to actively look after their own health and to influence the quality of healthcare in Ireland.
Population
It applies to all public health and social care services, including community care services and acute hospitals.
Methods
 
Methodology
Development of charter
It is based on eight principles which underpin high quality, people-centred care. These principles have been identified through a review of national and international patient charters and through wide consultation with the Irish public.
Review of evidence
Production of resources
Dissemination and awareness plan
Evaluation plan
Timeframe implementation
2009 to 2014
Implementation tools available
Staff guide
Information sessions
Promotion materials
Web support
Implementation cost
€50,000
Results
 
Method used to measure the results
Patient surveys
Results
Implementation stage still ongoing, full results not available yet.
Analysis of the results
Implementation stage still ongoing, full results not available yet.
Implementation barriers
 
Did you find implementation barriers?
No
Please describe implementation barriers
There is no specified text here
Describe the strategies used to overcome the barriers (If needed)
There is no specified text here
Other information
 
Other information about the GOP that you would like to add (Link or attached document)
There is no specified text here
There is no specified text here
Contact information
 
Name: Elaine O' Connor
Position/function: Programme Manager
Department: Safety and Quality Improvement Directorate
Organisation: Health Information and Quality Authority
City: Dublin
Country: Ireland
Region: Leinster
E-mail: eoconnor@hiqa.ie
Phone: 00 353 1 814 7435
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