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180-1092 / SILVERHILL

Croatia
GOP Information  
 
Organisation sharing the GOP
Related practices from PaSQ database
QUALITY UNIT FOR IMPROVEMENT AND PROVIDING GOOD PRACTICES IN CHILDRENS HEALTHCARE

Topic

Quality improvement project
Quality improvement project
Category
Implementation of Patient Safety initiatives / Activities
Implementation of Patient Safety initiatives / Activities
GOP Description
 
Implementation level
Local
Clinical settings
Gop is implemented in every department of Children's hospital "Srebrnjak" Zagreb, Croatia
Objectives
- improvement of quality for inward patients
- improvement of quality for outward patients
- Reduction of hospitalizations
- Reduction of repeated hospitalization
- Reduction and supervision over unexpected and unwanted events
Population
- whole hospital staff
- physician/doctors
- nurses
Methods
 
Methodology
Methodology is based on conduction of surveys. They are usually in a form of multiple choice answers and free text.
Timeframe implementation
- 6 month
Implementation tools available
Implementation tools are audit ISO 9001 and resources gathered by specific surveys.
Implementation cost
50 POUNDS
(cca 500 HRK)
Results
 
Method used to measure the results
The results are processed with statistical analysis, and they are presented in the form of a excel table.
Results
We monitor the implementation of satisfaction of services provided to patients through surveys. After filling out the survey we analyze the results to see what should be improved so that the patients can get better service. After a period of time, we repeat the survey to see if there are any changes.
Analysis of the results
Conducting a survey we can see what areas needs to be improved in order to give are patients the best care.
Implementation barriers
 
Did you find implementation barriers?
No
Please describe implementation barriers
There is no specified text here
Describe the strategies used to overcome the barriers (If needed)
There is no specified text here
Other information
 
Other information about the GOP that you would like to add (Link or attached document)
There is no specified text here
There is no specified text here
Contact information
 
Name: Elizabeta Kralj Kovacic
Position/function: Quality Manager/ Headnurse
Department: Quality unit
Organisation: Dječja bolnica Srebrnjak
City: Zagreb
Country: Croatia
Region: Zagreb
E-mail: ekkovacic@yahoo.com
Phone: 0385911207077
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