1006 / The Patient Handbook: A patient's guide to a safer hospital stay

DENMARK
Classification of the PSP
Type of Patient Safety Practice Not Evaluated
 
Clinical Practice (CP)
Related practices from PaSQ database
"Best fit" category of the reported practice
Communication
Patient involvement There is no specified text here
Topic of the reported practice
Patient empowerment
Aim and the benefit of the Patient Safety Practice
 
The “Patient Handbook - a patient's guide to a safer hospital stay” is a patient safety practice that aims to improve the role and participation of the patient in the continuity of care and his/her own treatment, e.g. in order to increase the role of the patient as a contributor to patient safety. The benefits of the practice is that the handbook provides a guide for the patients on how to ask questions, what to ask about etc. in order to promote and ensure safe stay at hospitals. See link for English version below.
Description of the Patient Safety Practice
 
"Patient Handbook” is a comprehensive a guide for patients. It contains practical information about the Danish healthcare system, “10 Good Advices” for patients on how to increase patient safety, examples of questions to ask health personnel (e.g. doctors and nurses) and information about the different stages of e.g. hospital admissions. Patients also find tools to control their medication and assess pain. The book is designed in a way that leaves room for patients to write down notes and questions. Examples of the 10 good advices: - Speak up if you have any questions or concerns - Let us know about your habits - Take notes during your stay - More ears listen better - Check your personal data (See the list of advices in the handbook).
The book is developed in cooperation with patients in order to ensure its relevance and usability. Up until today, more than 250.000 examples have been distributed. The book can be ordered by patients or by hospitals in order to hand out. You can also find an English version online: http://www.patientsikkerhed.dk/in-english/projects/patient-handbook.aspx
Attachment of relevant written information and/or photos, as appropriate
There is no specified text here
There is no specified text here
There is no specified text here
There is no specified text here
Effectiveness of the Patient Safety Practice
 
Degree of implementation of reported practice
Yes, partly
Level of implementation of reported practice
Regional or national level
Specific and measurable outcome for the reported practice were defined
No
A baseline measurement before implementation of the reported practice was obtained
No
A measurement after full implementation of the reported practice was obtained
No
Evaluation of a "positive" effect of the reported practice on Patient Safety
Not relevant
Type of before-and after evaluation
There is no specified text here
Enclosure of a reference or attachment in case of published evaluation's results
There is no specified text here
There is no specified text here
Health care context where the Patient Safety Practices was implemented
 
Hospital
Transferability
 
Successful implementation of this Patient Safety Practice in other health care settings than above stated
No
Specification of implementation in another health care setting(s)
There is no specified text here
Successful implementation's level  of this Patient Safety Practice across settings
There is no specified text here
Involved health care staff
 
Physicians
Nurses
Other or not relevant
Patient Involvement
 
Direct service user's involvement as integral part of this Patient Safety Practice
Yes
Specification of the service users or their representatives' involvement in the implementation of this Patient Safety Practice
Patient(s)
Relative(s)
Point of time in which service user or their reprasentatives' involvement takes place
During the development of the Patient Safety Practices
During the implementation of the Patient Safety Practices
Active seeking of service users' opinion, feedback, experience, etc. as integral part of this Patient Safety Practice
No
Short description of the service users' level of involvement
Collaboration, such as co-designing a Patient Safety Practice or active partnership in implementation
Public accessibility of information regarding this Patient Safety Practice to patients and citizens/service users
Yes
List of sources where public information is accessible
http://www.patientsikkerhed.dk/in-english/projects/patient-handbook.aspx
Implementation of the Patient Safety Practice
 
Existing collaboration with other countries or international organisations related to implementation of this Patient Safety Practice
No
Problems encountering in the implememntation course of this Patient Safety Practice like lack of motivation, no management support, etc.
No
List of the most prevelent difficulties encuntered during implementation of this Patient Safety Practice
There is no specified text here
List of the most prevalent drivers for a successful implemetation of this Patient Safety Practice
Other
Use of any specific incentives to enhance motivation while implementing this Patient Safety Practice
No
Description of used incentives, if any.
There is no specified text here
Existence of support or approval by the clinical or hospital management or any other hihg level authority in the implementation process of this Patient Safety Practice
No
Costs of the Patient Safety Practices
 
Completion of cost calculation related to this Patient Safety Practice
No
Total number of person days required to implement this Patient Safety Practice
Clinical staff: There is no specified text here
External consultants: There is no specified text here
Support staff: There is no specified text here
Managerial staff: There is no specified text here
Others: There is no specified text here
Not relevant: There is no specified text here
Total number of person days required for training as preparation for implementation of this Patient Safety Practice
Clinical staff: There is no specified text here
External consultants: There is no specified text here
Support staff: There is no specified text here
Managerial staff: There is no specified text here
Others: There is no specified text here
Not relevant: There is no specified text here
Total cost in Euro of specific equipment (machines, software, communications supplies, etc.) needed to support implementation of this Patient Safety Practice
There is no specified text here
Associated cost with a work reduction or foregoing in order to deliver this Patient Safety Practice
There is no specified text here
Contact information
 
Name: Simone Hald
Country: DENMARK
Organisation: Danish Society for Patient Safety
E-mail: simone.hald@patientsikkerhed.dk
Phone: There is no specified text here
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